Contact Us

This page explains how to contact the Casino Not On Gamstop team, what we can and cannot help with, and where to take problems that belong with a casino or a regulator instead. We are an independent information site, not a casino, so we cannot see or change anything on your player account.

What you can contact us about

We publish research-based guides on casinos not on GamStop for readers in Great Britain and the wider UK. These are the topics we can help with:

• Corrections: a bonus figure, payment method or rule on our pages looks out of date or wrong.
• Questions about our content: how a term such as wagering requirements or cash-out limits is explained, or how we reached a rating.
• Suggestions: a topic you would like covered, such as withdrawal checks, game contribution or sports betting terms.
• Business or press enquiries: partnerships, corrections from operators and media requests.

Look for a contact form or email address in the site menu or footer, and use that route. We do not publish direct details in this text, so please avoid unofficial addresses or social accounts claiming to speak for us.

What to include in your message

1. The page address or the name of the casino you are asking about.
2. The exact wording or figure you think is wrong, and where you saw it.
3. A source if you have one, such as the casino's own terms and conditions, with the date you viewed it.
4. Your preferred way to be contacted.

Never send passwords, full card numbers, identity documents or bank details. We will never ask for them.

What we cannot do

We cannot resolve a dispute, release a withdrawal, reopen a closed account or negotiate with a casino for you. We do not process payments and we do not hold funds. We also cannot promise that any operator will pay out or change a decision, and we would advise being wary of anyone who says they can.

Problems with a casino: where to go instead

If you have a problem with an operator such as Betmica, Kikibet or Betninja, or any other site we list, work through these steps:

1. Contact the casino's support first. Use live chat or email so you have a written record, and note dates, amounts and reference numbers.
2. Read the terms. Check wagering requirements, maximum bet rules, bonus expiry and cashout limits. Many disputes arise from a bonus condition that was missed.
3. Use the formal complaints procedure. Reputable operators publish one. Ask for the escalation steps and the timeframe for a reply.
4. Look for an independent dispute body named in the casino's terms or licence details. Check that it is real and that it covers your type of complaint.

Be aware of what protection you have. Casinos not on GamStop generally hold overseas licences rather than a UK Gambling Commission licence, so UK complaint routes and the protections that come with a UK licence may not apply. Accepting British customers is not the same as being authorised to serve them by the UK regulator. Our Terms and Conditions set out how we handle our own content and services.

If gambling is causing you harm

If gambling is affecting your money, relationships or mood, please speak to someone now. GamCare runs the National Gambling Helpline on 0808 8020 133, with free and confidential support. You can also use GAMSTOP to self-exclude from UK-licensed sites, and deposit and loss limits or blocking software to reduce risk. Non GamStop casinos will not honour a GAMSTOP exclusion, so be honest with yourself about whether they are right for you. Our Responsible Gambling page explains the tools and support in more detail.

Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to gamble.

How we handle your feedback

We read every message about accuracy. Where a correction is confirmed against a casino's published terms or another verifiable source, we update the page. Our facts on this site were last checked on 29 September 2026, but offers and conditions change often, so always confirm the current terms with the operator. To see how we choose and rate casinos, read About Us. Commission may be earned if you use links to operators, but it does not decide rankings or ratings, and it will not influence how we handle your message.

Where to go next

If you were hoping to compare operators rather than contact us, our main guide to non GamStop casinos in the UK covers bonuses, payments, withdrawals and licensing checks in one place.